Cancellation and payment terms
Please notify us in writing of any change or cancellation of booked and confirmed services.
Cancellation during the year
| Cancellation | Fee |
|---|---|
| up to 21 working days before arrival | 25 % |
| up to 14 working days | 50 % |
| up to 7 working days | 85 % |
| up to 2 working days | 100 % |
Christmas, New Year and Easter
| Cancellation | Fee |
|---|---|
| up to 10 working days before arrival | 50 % |
| up to 5 working days | 100 % |
Serious reasons
If you prove in writing that you could not use the services for serious reasons (serious illness, hospitalisation, natural disaster, military duty, death, or serious illness or death of a family member), we may reduce or waive the cancellation fee by agreement.
Payment terms
Billing detailssend us your billing address and details
Advance invoice50 % or 100 % of the price, sent by email
Payment within 7 daysof the invoice date